Terms & conditions

Welcome to World of Oorja! These Terms & Conditions govern your use of our website www.worldofoorja.com and the purchase of products from our platform. By accessing our website or purchasing from us, you agree to these terms. Please read them carefully.

1. General Terms

1.1 These Terms & Conditions constitute a legally binding agreement between World of Oorja ("Company," "we," "us," or "our") and the customer ("you," "your"). 1.2 We reserve the right to update or modify these terms at any time without prior notice. 1.3 By using our website, you confirm that you are at least 18 years old or have parental consent to make a purchase.

2. Products & Orders

2.1 Product Descriptions: We make every effort to ensure product images and descriptions are accurate. However, as crystals are natural products, variations in size, shape, and color may occur. 2.2 Order Confirmation: Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of the order; we reserve the right to cancel or refuse any order at our discretion. 2.3 Order Cancellation: Orders can only be canceled before they are dispatched. Custom-made or energized products are non-cancellable and non-refundable.

3. Pricing & Payments

3.1 All prices on our website are in INR (Indian Rupees) and include applicable taxes unless stated otherwise. 3.2 We accept payments via credit/debit cards, UPI, net banking, and other online payment methods. 3.3 In case of pricing errors or discrepancies, we reserve the right to cancel or adjust the order with prior notification.

4. Shipping & Delivery

4.1 Domestic & International Shipping: We ship across India and offer worldwide shipping. 4.2 Delivery Timelines: Standard delivery times vary between 3-10 business days within India and 7-21 business days for international orders. 4.3 Customs & Duties: International customers are responsible for any customs fees, import duties, or local taxes. 4.4 Delays & Lost Shipments: We are not responsible for delays caused by courier partners, customs, or force majeure events.

5. Returns & Refunds

5.1 Return Eligibility: Returns are accepted within 7 days of delivery only if the product is damaged, defective, or incorrect. 5.2 Non-Returnable Items: Personalized, energized, or custom-made products are non-returnable. 5.3 Refund Process: Once the return is approved, refunds will be issued within 7-14 business days to the original payment method. 5.4 Exchange Policy: Exchanges are allowed for defective or incorrect items, subject to stock availability.

6. Use of Website

6.1 User Conduct: You agree not to use our website for fraudulent, illegal, or abusive activities. 6.2 Intellectual Property: All content, including images, logos, and text, is the exclusive property of World of Oorja and cannot be used without permission. 6.3 Third-Party Links: Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

7. Limitation of Liability

7.1 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. 7.2 Crystals and healing products are not substitutes for professional medical or psychological treatment. Our products should be used for spiritual and personal growth purposes only.

8. Privacy Policy

8.1 We collect and process personal information as per our Privacy Policy. By using our website, you consent to such data collection. 8.2 We do not sell or share your personal data with third parties except as required by law.

9. Governing Law & Dispute Resolution

9.1 These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. 9.2 Any disputes shall be resolved through arbitration in Jaipur, Rajasthan, as per the Arbitration and Conciliation Act, 1996. 9.3 Courts in Jaipur, Rajasthan, shall have exclusive jurisdiction over any legal proceedings.

10. Contact Information

For any questions, concerns, or disputes, please contact us at:

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.