Returns, Exchanges & Refund Policy

Exchange Window: Requests must be raised within 48 hours of delivery. Requests raised after this period cannot be considered.

To qualify for an exchange or replacement:

• The product must be unused, unworn, and unaltered

• Original packaging, certificates, and accessories must be intact

• A clear unboxing video (showing the sealed package being opened) is mandatory

Claims submitted without the required proof will not be processed.

Incorrect or Damaged Products

If a product received is damaged in transit or incorrect, the customer must notify us within 48 hours of delivery via support@worldofoorja.com or WhatsApp.

After verification:

• The item will be replaced with the correct product at no additional cost

• Return pickup will be arranged if required

Please note:

Due to the personalised and energised nature of our products, eligible concerns are resolved through exchange or replacement only.

Due to custom preparation and natural variations, exchanges or refunds are not available for:

• Change of mind or personal preference

• Design, aesthetic, or expectation mismatch

• Natural variations in colour, texture, clarity, or size

• Products that have been worn, used, or handled after delivery

• Damage caused by water, perfumes, chemicals, or mishandling

• Minor outer packaging damage where the product is intact

• Orders refused at delivery or returned due to incorrect address or customer unavailability (forward & return shipping charges apply)

• Partially paid orders cancelled at delivery
  

Each product is hand-prepared and energised immediately after your order is confirmed.

• Cancellations are permitted only if requested before energising or dispatch begins.

• Customised jewellery, mounted gemstones, and made-to-order items are strictly non-returnable and non-exchangeable unless a manufacturing defect is verified.
  
  

• Once preparation has started, cancellation requests cannot be accepted.

• For prepaid orders cancelled before processing, a 6% deduction applies toward payment gateway and administrative charges
  

Refunds are issued only in exceptional and verified cases, at the sole discretion of World of Oorja, after internal review.

Where approved, the following deductions apply:

• 6% payment gateway charges

• Forward and/or return shipping costs (if applicable)

Approved refunds are processed within 5–7 business days.

Refunds will not be provided for:

• Packages lost in transit (replacement will be issued)

• Delay in delivery caused by courier partners or network disruptions beyond our control.
  
  

• Delivery Refused at Doorstep: Refusal of delivery does not qualify as a cancellation. Once the parcel returns to us, it will be re-dispatched to the customer, with re-shipping charges payable by the customer.
  

• Returns due to incorrect address or customer unavailability. Once the parcel returns to us, it will be re-dispatched to the customer, with re-shipping charges payable by the customer.

• Products returned used, damaged, or without original packaging/certificates

• Damage limited only to outer packaging, with product intact

1. Visit the Exchange Portal on our website.
2. Enter Order ID and registered contact details
3. Select the issue and upload required images/videos
4. Submit the request for verification
5. Upon approval, pickup and replacement will be arranged

• All complaints are acknowledged within 48 hours

• Verified issues are resolved within 5 business days

• Resolution is provided in accordance with the Consumer Protection (E-commerce) Rules, 2020