Returns, Exchanges & Refund Policy

Exchange Window Requests must be raised within 48 hours of delivery. Requests submitted after this window will not be accepted.

To be eligible, all of the following must be true:

• The product is unused, unworn, and unaltered
• All original packaging, certificates, and accessories are intact
• A continuous, unedited unboxing video clearly showing the sealed parcel being opened is provided

Claims submitted without all required documentation will not be processed.

Damaged or Incorrect Products If you receive a damaged or incorrect product, notify us within 48 hours at support@worldofoorja.com or WhatsApp. Upon verification:

• The item will be replaced at no additional charge
• Return pickup will be arranged where courier services are available
• If pickup is unavailable in your area, you may be asked to self-ship to our Jaipur office — reasonable shipping costs will be reimbursed on submission of a valid courier receipt

Replacement Dispatch Once your return reaches our warehouse, replacements are dispatched within 1–2 business days.

Each product is prepared and energised immediately after your order is confirmed.

You may cancel if: your request is received before preparation or dispatch has begun. Contact us immediately at support@worldofoorja.com with your Order ID.

You cannot cancel if: preparation, energisation, or dispatch has commenced. Customised jewellery and made-to-order items are non-cancellable from the moment of order placement.

Cancellation Charge: For prepaid orders cancelled before processing, 6% of the order value is deducted to cover payment gateway and administrative fees. The net amount is refunded within 5–7 business days.

Refunds are issued only in verified exceptional cases, at the discretion of World of Oorja, following internal review.

When refunds may be approved:

• Prepaid order cancelled before processing (minus 6% deduction)
• Verified case where exchange or replacement is not feasible

Deductions on approved refunds:

• 6% payment gateway charges
• Applicable forward and/or return shipping costs

Processing time: 5–7 business days from approval date, returned to your original payment method.

Refunds are not issued for:

• Packages lost in transit — a replacement will be dispatched after courier investigation
• Delays caused by courier partners or events beyond our control
• Delivery refused at the doorstep (parcel will be re-dispatched; re-shipping charges apply)
• Orders returned due to incorrect address or customer unavailability
• Products returned used, damaged, or without original packaging and certificates
• Damage to outer packaging only, where the product is undamaged
  
  

1. Visit the Exchange Portal on our website, or contact us at support@worldofoorja.com or WhatsApp

1. Share your Order ID, registered name, and contact details
2. Select the issue and upload all required images/videos
3. Submit — you will receive acknowledgement within 48 hours
4. On approval, return logistics and replacement dispatch will be arranged

Requests through informal channels such as social media DMs will not be processed.

All complaints are handled in accordance with the Consumer Protection (E-Commerce) Rules, 2020:

• Acknowledgement: within 48 hours
• Resolution: within 30 business days of acknowledgement
• Escalation: unresolved complaints may be referred to our Grievance Officer